We are overjoyed to be able to safely welcome our community back to East Heaven

As a business focused on wellness, we are always committed to providing our guests and staff with a safe, clean environment.

We’ve taken some time to rethink our usual practices to fit the current climate. We can now offer a new and adjusted standard of health and cleanliness.

The Basics

  • Masks: All guests and staff must wear protective covering over their nose and mouths while inside the building.
  • Social distancing: Guests and staff must keep a safe distance of 6 feet apart from each other.
  • Sanitation: All high-contact surfaces and rooms are disinfected continuously throughout the day, using isopropyl alcohol or bleach solutions.

Appointments

  • Appointments are limited, to prevent overcrowding of the facilities.
  • Appointment times are staggered, to avoid too many people in common spaces.
  • All appointments are booked at least 30 minutes apart from each other.
  • We ask that guests use our online booking portal, to keep things as contactless as possible.

Our Facilities

  • We’ve installed a powerful new HVAC system, which keeps all treatment rooms extremely well-ventilated. Fresh air is taken from outside, never circulated from room to room.
  • Indoor treatment rooms are now equipped with HEPA air filtration units.
  • All rooms are disinfected and aired-out between each use.

 

 

 

 

Guest Screening

  • Guests will be asked a selection of COVID-19 related questions before their appointments. This includes questions about recent travel, exposure, and symptoms.
  • Guests will be temperature-checked (using a contactless reader) upon entering the building.

Our Staff

We love our staff and care about their health and safety. Our staff follow the same safety and screening protocols as our guests. Additionally, none of our staff has been required to work if they did not feel safe or ready.

 

A note about our water quality

The purity of our water has always been a priority at East Heaven. Our heavily monitored purification system keeps the water quality pristine and safe using a mix of chemicals and filtration. Because of this, our hot tubs are non-transmutable and not viable for viral contamination.

Additionally, the water  in the hot tubs is not still water! Water is continuously being drained from the tubs and replaced with new, fresh water at a high rate. This means that the hot tubs are filled with completely new water at least every 12 minutes. Because of this, you will never be sitting in the same water as the previous guests.

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