FAQs

COVID-19 Frequently Asked Questions

 

What safety measures are being taken during the COVID-19 pandemic?

Along with all cleaning and sanitation procedures used before COVID-19, we have implemented multiple new policies and procedures. These include:

Face coverings must be worn over your nose and mouth at all times while inside the building. This goes for both guests and staff. Any guest who refuses to wear a mask while inside will be treated as a no-show and the appointment deposit will be forfeit.

Appointment times are staggered to limit the amount of guests in the lobby at any time. You may be asked to wait outside if the lobby is full.

Hand sanitizer bottles are placed around the lobby for guest use, and there is a clear partition in front of the lobby desk for guest and staff safety.

Appointments should be made through our online portal to limit contact with items such as credit cards.

Door handles, faucets, and other high contact areas in the lobby and tub rooms are regularly disinfected with an alcohol based solution.

 

What services are currently available?

Currently, we are offering indoor and outdoor hot tub appointments as well as Single Massage reservations

 

When will you start offering other services?

We do not have a set date for when we will be able to offer our other services. We will announce any changes / updates to our offered services through our social media platforms. You may also email us through our contact page to request to be added to our waitlist and be emailed once a specific service is available.

 

I missed being able to use my birthday discount as your business was closed. Am I able to redeem that discount now that you are open?

Yes! Please call us at 413-587-0000, and our staff will be able to walk you through the requirements and process for redeeming your birthday discount.

 

Frequently Asked Questions

How can I make a reservation and/or check your availability for a certain day?

Please use our online booking portal to check availability and to make any reservation. Please use the “Online Reservations” tab at the top of the page to get to our online booking portal. The portal is best used on a laptop or desktop computer, but does work with many mobile phones / browsers.

 

How clean is your water?

Every tub is drained and refilled with pure, filtered water every 12 minutes. Completely fresh water is added continuously and changes out the tub water at a rate of every 24hrs. We use a state-of-the-art computer purification system to monitor water quality millisecond by millisecond and make adjustments to both the pH and disinfectant levels. Bromine, rather than chlorine, is used as it can withstand the high water temperatures and is much more gentle on your skin and hair. We also use non-chemical purification in the form of ozone generators.

 

What is your cancellation policy?

We require a 90% deposit for all reservations at the time of booking. The deposit is forfeit if an appointment is cancelled with less than 12 hours notice, or is a no-show.

Cancellations may be made through the online booking portal or by calling over the phone during business hours.

 

What should we bring for our appointment?

We will provide everything a guest needs for an appointment, including towels, soap, and shampoo. Water, juice, and seltzers are available for purchase at the lobby desk. You are more than welcome to bring your own beverages as long as they are non-alcoholic and in a plastic or metal container. We highly recommend drinking water during your time in the tub.

 

Is there anything I can’t bring for an appointment?

Yes, there are items that we do not allow to be brought for appointments. These items include:

~Alcohol

~ Anything to put in the water, like bubble bath, bath bombs, scented products, and salts or oils.

~ Bags larger than a small purse

~ Candles

~ Incense

~ Glass containers

~ Food

 

Why can’t I bring alcohol?

Hot tubs lower your blood pressure and act as a vasodilator. Alcohol also lowers your blood pressure and impairs judgment. It is very dangerous, and also illegal, to drink and take a hot tub. Mixing the two may result in fainting and/or loss of consciousness possibly resulting in injury or death. We promote wellness and health, so we prohibit alcohol in the building. We reserve the right to refuse a customer access to a tub if they have been drinking prior to their appointment. This will be treated as a no-show and the appointment deposit will be forfeit.

 

How hot is the water?

Our tubs are set at a temperature of 104 degrees and cannot be adjusted or changed.

 

If I am pregnant, is it safe for me to use the hot tubs or receive a massage?

It is always best to check with your physician before using the hot tubs or receiving massage if you are pregnant. Generally, massage is helpful, but hot tubs are discouraged. We do have massage therapists who are certified to give pregnancy massage, and it can be very relaxing and therapeutic for the mother-to-be! But please, check with your doctor first.

 

Do we have to wear bathing suits in the tubs?

Clothing is optional while in the tub as long as you and whoever you are tubbing with are comfortable. You have complete privacy once you are in the room, but not from each other, so you may want to change in the lobby restroom before starting your appointment.

 

Do I really get a ½ hour tub for free on my birthday?

Yes! The birthday person must show ID, and if it is their birthday then their portion of the ½ hour appointment is waived. Please note that the other guest will still need to pay for their time.

 

Will my gift certificate expire?

None of our gift certificates ever expire, although we do put a date on the back so that we know when the gift certificate was sold. Some of our gift certificates have restrictions on them, so please read it carefully before making a reservation.

 

My gift certificate has restrictions, when can I use it?

Some of our gift certificates or coupons may have restrictions regarding the time or day you can redeem them. Please read your gift certificate or coupon carefully before making your reservations.

 

I lost my gift certificate, can i get a replacement?

Unfortunately, we are unable to re-issue lost gift certificates.

 

Where should I park?

We do not have a designated parking lot, but you can find parking at the metered spaces on the street, or in the evening, across the street in the Smith college parking garage. Parking meters run Monday-Saturday from 8 am- 6pm. Sunday and most holidays are free.

 

What type of laundry detergent do you use?

We use fragrance and dye free laundry products.

 

What are the benefits of hydrotherapy?

Hot and cold water has been used for centuries for health and beauty. Benefits from regular use of hot tubs are lowered blood pressure, stress and tension relief, increased circulation. Many people claim Arthritis relief due to the increased circulation. Please remember to ask your physician if hot tub usage is right for you.

 

What are the benefits of massage?

Massage and bodywork help the body in various ways, our favorite reasons to receive regular massage are: stress relief, relaxation, improved circulation and mobility, addressing issues of chronic pain, and increased energy. Please remember to ask your physician if massage is right for you.

 

Do you sell hot tubs?

Yes, we sell and install hot tubs. We can design and build anything you like including wooden tubs, patios, decks, acrylic spas, and saunas. If you are interested in a consultation about your own hot tub, please call our front desk at 413-587-0000.