Health & Safety
At East Heaven, your safety and well-being are our highest priorities. Starting with Easthampton’s award-winning water, we use both manual and digital protocols to ensure up to the minute chemistry adjustments, so that every aspect of your spa experience is not only relaxing but also hygienic and secure. Our perpetually filtered water moves at a rate of over 12 gallons per minute. This means that your tub will have changed water more than 3 times in a 45 minute session, so you’re always immersed in pure and fresh water. We exceed Board of health requirements at all levels. East Heaven uses only the most hypoallergenic and skin friendly cleaners, soaps and products that we can find. Our highly trained staff take extensive care to guarantee that your time with us is both safe and soothing.
Explore our detailed health and safety policies to learn more about how we protect you, our staff and the community.
Our Water Quality
The exceptional purity of our water has always been a top priority at East Heaven. Our continuously monitored purification system keeps the water quality pristine and safe using a mix of minerals, sanitizers and filtration. Our hot tub water is fully exchanged every 12 minutes with water that far exceeds drinking water standards. This ensures that your tub is never anything less than perfect.
Masks
Can be requested at any time for any service.
Sanitation and Air-Flow
All high-contact surfaces and rooms are disinfected continuously throughout the day. We use a powerful HVAC system and ionizing disinfectant which keeps all rooms extremely well-ventilated and inhibits virus viability. Fresh air is taken from outside, never circulated from room to room. Each treatment room is also now equipped with HEPA air filtration units.
Our Staff
We love our staff and take care to create a safe and healthy work environment for them. No one is required to work if they do not feel well. Our generous sick pay policy supports this effort.